Interactive Remote Support
With our live remote-assistance tool, a member of the KLT support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. You should first talk to a KLT support representative to determine the nature of the problem, and decide if remote-assistance is the way to proceed. To help you understand the process, you may first wish to view this demonstration of a screen-sharing session.
How It Works
| Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session. | ||
| Step 2: You are prompted to download a small virus-free plug-in. | ||
| Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard. | ||
| Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. | ||